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​​1. Agreement to Terms

By approving an estimate, scheduling service, making payment, or allowing work to begin, the client agrees to both:

• The scope of work, pricing, scheduling terms, and disclaimers included in the approved written estimate; and

• These Terms of Service.

If there is any conflict between the approved written estimate and these Terms of Service, the approved written estimate will control for that specific project or service.

 

​2. Client Responsibilities: Access, Safety & Obstructions

Clients are responsible for providing safe and clear access to all service areas on scheduled service days.

Prior to service, clients must remove or clearly identify items that may interfere with work, including but not limited to:

• Toys, hoses, decorations, tools, pet waste, and personal belongings

• Irrigation components, drain emitters, edging, low-voltage lighting, or landscape fixtures

• Hidden or unmarked obstacles such as rocks, sticks, pipes, shallow wiring, pet containment systems, invisible fencing, or unmarked utilities

HG Grass Care LLC is not responsible for damage to hidden, unmarked, improperly installed, or undisclosed items located within service areas.

If access is restricted due to locked gates, vehicles, pets, excessive pet waste, unsafe conditions, or other obstructions, affected areas may be skipped, service may be rescheduled, and additional charges may apply.

 

3. Trimming Near Structures

Grass or plant growth located close to structures—including fences, posts, mailboxes, siding, foundations, playground equipment, hardscape features, and landscape elements—may be subject to incidental contact during string trimming operations.

To reduce the risk of damage, HG Grass Care LLC may leave tight-clearance areas untrimmed or partially trimmed at its discretion. This does not constitute incomplete or unsatisfactory service.

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4. Weather, Site Conditions & Scheduling

Service timing, frequency, and results may be affected by:

• Weather conditions (rain, drought, heat, storms, or severe weather events)

• Soil moisture levels, turf growth rate, and debris volume

• Site access, safety conditions, or property readiness

• Equipment availability or disposal facility limitations

HG Grass Care LLC may adjust service timing, modify scheduling routes, or reschedule services as necessary to ensure work is performed safely and to professional standards.

Weather-related delays, excessive growth conditions, or extended intervals between services do not constitute service failure or incomplete work.

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5. Subscription Lawn Care Services (Weekly / Biweekly)

Weekly and biweekly lawn mowing services are provided through structured seasonal service programs that cover the primary growing season (April through October).

Key Terms:

• Seasonal pricing is established at the beginning of the service season and remains in effect for the full April–October period.

• Pricing reflects seasonal averaging and is not calculated on a per-visit basis or tied to a guaranteed number of visits.

• Weather delays, slower growth periods, route adjustments, or schedule shifts do not reduce seasonal pricing.

• Changes to service frequency, property condition, access, or scope during the season may require updated pricing.

• The seasonal mowing program concludes at the end of October unless otherwise stated in writing.

Post-Season Services:

Mowing or additional services performed in November or after the conclusion of the seasonal program are billed separately and are not included in seasonal pricing. Post-season mowing may be performed in conjunction with fall clean-up services or as separately approved work.

Excessive overgrowth resulting from skipped services, access restrictions, cancellations, or client-related conditions may require additional time and adjusted pricing. Notice will be provided whenever reasonably possible.

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6. One-Time Services & Installations

One-time services (including cleanups, mulch installation, shrub trimming, aeration, and similar services) and installation services (including sod, plants, and landscape renovations) are performed strictly as described in the approved written estimate.

Only the services, quantities, and materials specifically listed in the estimate are included. Any additional work requires written approval and may result in additional charges.

Living materials (including sod, plants, shrubs, and trees) are not guaranteed unless expressly stated in writing. Plant establishment and long-term performance depend on weather conditions, soil quality, irrigation practices, drainage, and post-installation care.

Unless otherwise stated in writing, the client is solely responsible for proper watering, monitoring, and ongoing care after installation.

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7. Scope of Work

HG Grass Care LLC performs only the services specifically listed in the approved written estimate.

Requests for additional work, modifications, or expanded services outside the original scope require written approval and may result in a revised estimate, updated pricing, or a separate service visit, depending on scheduling availability.

Verbal requests made to crew members do not modify the approved scope of work unless confirmed in writing by the office.

 

8. Disposal & Hauling

Certain services generate debris that must be removed and properly disposed of.

Disposal requirements and associated costs may vary based on material volume, weight, moisture content, contamination (including soil, rocks, or foreign materials), and local disposal facility rates.

If actual disposal conditions materially differ from what was reasonably estimated, pricing may be adjusted accordingly. Notice will be provided whenever reasonably possible.

HG Grass Care LLC reserves the right to stage debris on-site temporarily when necessary for safe loading, drying, or scheduled disposal.

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9. Billing & Payments

By approving an estimate, scheduling service, or submitting payment information, the client authorizes HG Grass Care LLC to charge the payment method on file in accordance with the agreed billing schedule.

Subscription services are billed on a recurring schedule as outlined in the approved estimate.

One-time services and installations may require a deposit prior to scheduling. The remaining balance is due according to the terms stated in the approved estimate.

Invoices reflect services performed in accordance with the approved written estimate.

Payment is due as stated on the invoice. Late or declined payments may result in service suspension, rescheduling, late fees, or additional administrative charges.

HG Grass Care LLC reserves the right to suspend or terminate service for non-payment.

Returned payments, chargebacks, or payment disputes may result in additional fees and immediate suspension of service.

 

10. Limitation of Liability

HG Grass Care LLC is not responsible for damage or loss resulting from conditions outside of its reasonable control, including but not limited to hidden or unmarked obstacles, improperly installed irrigation or lighting components, unmarked utilities, unstable soil conditions, or failure of the client to prepare the service area as required.

To the fullest extent permitted by law, HG Grass Care LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages.

In all cases, HG Grass Care LLC’s total liability for any claim arising out of a specific service shall be limited to the amount paid by the client for that specific service.

 

11. Communication

Service notifications, scheduling updates, invoices, and billing communications may be delivered via email, text message, phone call, or through the client portal.

By providing contact information, the client consents to receive service-related communications through these channels.

Clients are responsible for maintaining accurate, up-to-date contact information and for reviewing communications promptly.

HG Grass Care LLC is not responsible for missed communications resulting from outdated contact information, spam filtering, or the client's failure to review messages.

 

12. Acceptance

Approval of an estimate, continuation of service, submission of payment, or allowing work to begin constitutes acceptance of these Terms of Service and the service-specific scope, pricing, and disclaimers contained in the approved written estimate.

Continued participation in recurring or subscription services confirms ongoing acceptance of these Terms.

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13. CANCELLATION & TERMINATION

HG Grass Care LLC reserves the right to suspend or terminate service at its discretion due to non-payment, unsafe conditions, repeated access issues, or failure to comply with these Terms.

Clients may cancel recurring services with advance written notice. Cancellation does not waive outstanding balances for services already performed.

Seasonal pricing reflects full-season enrollment. Mid-season cancellation may require recalculation of services performed at non-seasonal rates.

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14. RIGHT TO REFUSE SERVICE

HG Grass Care LLC reserves the right to refuse or discontinue service due to unsafe site conditions, abusive behavior, access limitations, or any circumstance that prevents safe and professional execution of work.

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15. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Maryland.

Any legal action or proceeding arising out of services provided by HG Grass Care LLC shall be brought in the appropriate state or federal courts located in the State of Maryland.

For services performed in Virginia, applicable Virginia laws and regulations governing contractor operations shall also apply where required by law.

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16. PHOTO & MARKETING USE

HG Grass Care LLC may photograph completed work for documentation, quality control, and marketing purposes. No personal identifying information will be shared without consent.

Clients who do not wish to allow the use of project photos must notify the company in writing prior to service.

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17. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

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18. ENTIRE AGREEMENT

These Terms of Service and the approved written estimate constitute the entire agreement between the parties and supersede prior discussions or representations.

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