Terms of Service
TERMS OF SERVICE (rev. 01/2023)
Items are categorized by service but may apply to all/other/unlisted services.
LAWN CARE SERVICES
Services in this category include but are not limited to routine lawn care, core aeration, over-seeding, property cleanups, grading, clearing, tree, brush, or stump removal, etc.
When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system to be used only by our company to collect payment for services performed by our company.
Payment for lawn care services will be charged to your card on file by the end of the week.
An electronic receipt will be sent to you after the card is charged*
*Since the card will be only charged after the service is completed, we will charge the card on file without prior notice. If you want a notification before the charge occurs, please let us know, and we will set up the notification on your account.
If payment cannot be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.
Please note that the first lawn care service or service performed after a requested break in service may result in a charge up to double the regular service amount. This one-time increase in charge would be due to overgrowth and excessive time spent.
Scheduling can be difficult in a business whose productivity relies upon the weather. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances beyond our control may affect your project start and completion dates. Our professionals place lawn care services on a weekly schedule and adjust as needed throughout the season. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and another person or provider freshly mows your lawn without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.
3. Picking Up Items
Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we provide a cleanup service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you while avoiding damage to your items and our equipment. Repeated occurrences, damage to our equipment, or personal injury to our employees may result in termination of service.
4. Courtesy and Safety
While HG Grass Care LLC is on location at your property, you are responsible for keeping all children, pets, and other individuals away from the work area. This is for your safety, as well as our own.
5. Extra Clean Up Due to Storm or Heavy Winds
If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge a $50 per man hour plus a $20 disposal fee. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn has acquired heavy debris between mows, please get in touch with us to discuss your options.
6. Extra Clean Up Due to Tree Discharge
If a tree on your property (or a neighbor’s property) causes excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge a rate of $50 per man-hour plus a $20 disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.
7. Requesting to Skip a Mow
Our crew leaders are trained professionals. When they arrive at the job site, they analyze the status of your lawn. If it appears that it does not need to be mowed and would benefit from skipping a week of service, the crew leader will note the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly.
Request to skip service with less than 24 hours notice, and $25.00 will be charged to your account.
8. Requesting to Mow Shorter
Please be advised that we mow at a three 1/2-inch blade length during the spring/fall and 4 inches during the summer. This guarantees optimal health, quality, and aesthetics of your lawn. Mowing shorter than 3 1/2 – 4 inches damages grassroots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We also want you to take pride in the health and beauty of your lawn.
We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that HG Grass Care LLC is fully licensed and insured and carries one million dollar liability insurance and workers’ compensation coverage on all HG Grass Care LLC employees.
10. Satisfaction Guarantee
Your 100% satisfaction is guaranteed. If, for any reason, you are not satisfied with the quality of service you have received, please get in touch with us within 24 hours. This contact may be in the form of a phone call, voicemail, e-mail, or service request through our Customer Portal. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday, 8:00 am to 5:00 pm), we will contact you as soon as possible when we re-open. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstances that could prevent us from correcting the problem at no charge.
If you cancel your weekly lawn care service, a 24-hour notice (or if your service day is Monday, please notify us before 4:00 pm on Friday) is required. If we do not receive notice of your cancelation, a charge of 50% of your regular service cost will be assessed to your account.
12. Continuation Of Service and Auto-Renew
Once service begins, you’ll be placed on our annual schedule for service to resume each spring. Written notice of cancelation is necessary from either party to end service. Please note that the following service is subject to auto-renew annually:
Lawn Mowing Service.
LANDSCAPING AND OTHER SERVICES
1. Payment & Scheduling
When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system to be used only by our company to collect payment for services performed by our company. Scheduling can be difficult in a business whose productivity relies upon the weather. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances beyond our control may affect your project start and completion dates. You will be notified of any changes.
2. Deposits and Payment in Full
By accepting your landscaping or trimming estimate, you agree to pay the cost of your service in its entirety. You understand that if the service cost is $1000 or higher, a 50% deposit (or pre-payment) will be required before services can be scheduled. Payment will be due (either the remaining 50% or payment in full) when the service is completed unless otherwise discussed. Unless otherwise stated, you will be required to place a credit card on file in our secure online Customer Portal. We will collect payment through the credit card on file in the Customer Portal after the service unless otherwise stated. If we cannot secure payment, the Customer agrees to pay any collection cost incurred by HG Grass Care LLC related to the collection process of outstanding balances.
3. Scope of Work
By accepting this estimate, you understand that the scope of work is limited to the description in the service estimate and/or design or sketch. HG Grass Care LLC has no responsibility or liability for services that were not performed if not listed in the service estimate. If you have any questions about the scope of work in this project, don't hesitate to contact us before accepting this estimate. If the scope of work should change or increase due to customer requests or matters out of our control, the compensation amount may change. Additional service requests or changes may be scheduled for a later date.
4. Weed Growth
HG Grass Care LLC is not liable for any weeds that may emerge after a landscape installation has been completed. Weed seeds are spread through wind and weather, i.e., factors beyond our control.
5. Courtesy and Safety
While HG Grass Care LLC is on location at your property, you are responsible for keeping all children, pets, and other individuals away from the work area. This is for your safety, as well as our own. Please note that HG Grass Care LLC is fully licensed and insured, carries one million dollar liability insurance, and has workers’ compensation coverage for all HG Grass Care LLC employees.
6. Removal and Replacement of Property
The homeowner is responsible for removing and replacing grills, patio furniture, planters, children’s and pets’ toys, etc. Once you are placed on our schedule, please prepare for our arrival accordingly. Should we remove items from the deck or yard, we will not be responsible for breakage, storage issues, or proper return to the original area. An additional charge will be applied for the time and labor devoted to removing these items.
HG Grass Care cannot be held liable for any damage that may be out of our control, including ground status during excavation. We cannot be held liable for damage to our work should surrounding features or structures fail. Please note that HG Grass Care LLC is fully licensed and insured and carries one million dollar liability insurance and workers’ compensation coverage on all HG Grass Care LLC employees.