Terms of Service
TERMS OF SERVICE (rev. 01/2024)
Items are categorized by service but may apply to all/other/unlisted services.
LAWN CARE SERVICES
Services in this category include but are not limited to routine lawn care, core aeration, over-seeding, property cleanups, grading, clearing, tree, brush, or stump removal, etc.
Once you have agreed to an estimate, you will receive a prompt to enter your credit card details into our Customer Portal. It's necessary to complete this step before scheduling your first service. We use a safe and secure electronic payment system to encrypt and store your chosen credit or debit card information. Our company will only use this data to collect payment for our services.
Payment for lawn care services will be charged to your card on file by the end of the week.
After the payment is processed, you will receive an electronic receipt.
"We would like to inform you that your card will only be charged after the service is completed. However, we would like to clarify that we will charge the card on file without prior notice. If you prefer to receive a notification before the charge occurs, please let us know, and we will set up the notification on your account."
Please be aware that if we cannot process your payment, your service will be suspended until payment is made, and a $25 fee will be charged to your account. If we receive repeated unsuccessful payments, your service may be terminated altogether.
It is important to note that after a requested break in service, the first lawn care service or service performed may result in a charge up to double the regular service fee. This one-time fee increase would be due to overgrowth and the excessive time required to complete the service.
Scheduling can be challenging for businesses that rely on weather conditions for their productivity. We do our best to minimize scheduling conflicts, but events beyond our control may affect your project's start and completion dates. Our lawn care professionals follow a weekly schedule and make adjustments as the season progresses. Please note that if we show up to perform your scheduled lawn care service and someone else has freshly mowed your lawn without informing us, a charge of 50% of your regular service cost will be added to your account.
3. Picking Up Items
We want to provide you with a reliable and predictable service. To help us do this, we kindly request that you clear your yard of any items that may obstruct our access to gates and other areas of your property, such as dog feces and toys, children's toys, hoses, and gardening equipment. If our mowing crew needs to pick up items in your yard, you may incur extra charges (except for sticks and yard debris when we provide a cleanup service). In addition, if our crew is delayed at your property due to blockages, this may also result in additional charges. These measures are in place to ensure that our staff can work efficiently, avoid damaging your property, and complete the job to the best of their ability. Failure to comply with these requests may result in termination of service if it leads to repeated occurrences, damage to our equipment, or personal injury to our employees.
4. Due to Tree Discharge
If a tree on your or your neighbor's property is causing excessive discharge, to the point that it is difficult for us to provide routine lawn service, we will have to charge $50 per man-hour plus a $20 disposal fee to clean the affected area. In case your lawn has accumulated heavy debris between mows, please get in touch with us to discuss your available options.
5. Requesting to Skip a Mow
Our crew leaders are highly trained professionals. Once they arrive at your property, they will assess the condition of your lawn. If they determine that it doesn't require mowing and skipping a week of service could benefit it, they will note the missed service. This may happen during drier periods or towards the beginning or end of the season. Otherwise, they will mow your lawn every week.
Please note that if you request to skip a service with less than 24 hours' notice, a $25.00 fee will be charged to your account.
6. Requesting to Mow Shorter
Please note that we maintain a blade length of 3 1/2 inches during spring and fall and 4 inches during summer. This ensures that your lawn remains healthy, attractive, and high-quality. Mowing at a shorter length can damage the grassroots, encourage weed growth, and compromise the overall appearance of your lawn. We take pride in maintaining beautiful grounds and want you to feel proud of your lawn's health and aesthetics.
We want to inform you that we cannot be held responsible for any damage caused to irrigation systems, sprinkler heads, downspout covers, or other items. However, we would happily replace particular objects for a small fee. Please note that we cannot be held responsible for damage caused to specific areas that could be unavoidably affected by a string trimmer. These areas include but are not limited to, fencing, mailbox posts, swing sets, play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked regions.
If our equipment directly damages any of your items, we will inform you about the issue immediately. If you notice any damage caused by our equipment, please notify us within 24 hours per our satisfaction guarantee below. We want to assure you that HG Grass Care LLC is fully licensed and insured with one million dollars of liability insurance and workers' compensation coverage for all HG Grass Care LLC employees.
8. Satisfaction Guarantee
We guarantee that you will be 100% satisfied with our service. If you are unhappy with the quality of service you received, please let us know within 24 hours. You can do this by calling us, leaving a voicemail, emailing us, or submitting a service request through our Customer Portal. Please provide your contact information and describe the issue in detail. If you reach out to us outside of our regular business hours (Monday through Friday, 8:00 am to 5:00 pm), we will get back to you as soon as possible when we reopen. If you contact us after 24 hours, we may be unable to correct the problem at no charge, as it may be due to circumstances beyond our control.
If you decide to cancel your weekly lawn care service, please notify us at least 24 hours in advance. If your service day is Monday, kindly notify us before 4:00 pm on Friday. Failure to inform us of your cancellation will result in a charge of 50% of your regular service cost, which will be added to your account.
10. Continuation Of Service and Auto-Renew
After the service begins, you will be added to our annual schedule for the service to continue every spring. To end the service, either party must provide written notice of cancellation. Please note that the following service is automatically renewed annually:
Lawn Mowing Service.
LANDSCAPING AND OTHER SERVICES
1. Payment & Scheduling
Once you have agreed to an estimate, our Customer Portal will prompt you to enter your credit card details. This is a mandatory step that needs to be completed before scheduling your first service. Your credit or debit card information will be encrypted and securely stored in our electronic payment system, which our company will only use to collect payment for our services.
Please note that scheduling can be challenging for a business that relies on the weather. Inclement weather may cause scheduling conflicts, but we do our best to minimize them. However, circumstances beyond our control may sometimes affect your project's start and completion dates. We will inform you of any changes promptly.
2. Deposits and Payment in Full
When you approve our estimate for landscaping or trimming services, you agree to pay the entire service cost. If the service costs $1000 or above, we will require a 50% deposit (or pre-payment) before scheduling the services. The remaining 50% or the full payment will be due when the service is completed unless we have discussed other arrangements. We may require you to provide a credit card that we will store securely in our online Customer Portal. After the service is completed, we will charge the credit card on file unless we have made other arrangements. Suppose we are unable to collect the payment. In that case, the Customer agrees to pay any collection costs incurred by HG Grass Care LLC about the collection process for any outstanding balances.
3. Scope of Work
By accepting this estimate, you understand that the scope of work is limited to the description in the service estimate and design or sketch. HG Grass Care LLC has no responsibility or liability for services not performed if not listed in the service estimate. If you have any questions about the scope of work in this project, don't hesitate to contact us before accepting this estimate. The compensation amount may vary if the scope of work should change or increase due to customer requests or matters out of our control. Additional service requests or changes may be scheduled for a later date.
4. Weed Growth
HG Grass Care LLC is not responsible for any weeds that may appear after a landscape installation. Weed seeds are spread naturally by wind and weather beyond our control.
5. Courtesy and Safety
Please keep all children, pets, and other individuals away from the work area while HG Grass Care LLC is on location at your property. This is important for everyone's safety. Please note that HG Grass Care LLC is fully licensed and insured and has one million dollars of liability insurance and workers' compensation coverage for all its employees.
6. Removal and Replacement of Property
As a homeowner, you must remove and replace grills, patio furniture, planters, children's and pets' toys, and other items from the deck or yard before our arrival. Once we schedule our visit, please make sure you prepare accordingly. We will not be held responsible for any damages or storage issues that may arise if we need to remove any items. If we have to remove any objects, an additional charge will be applied for the time and labor devoted to it. We suggest you return the items to their original area after we finish our work.
Please be aware that HG Grass Care LLC is not responsible for any damage that may occur during excavation beyond our control, including the status of the ground. Additionally, we cannot be held accountable for any damage to our work that may result from the failure of surrounding features or structures. However, we want to assure you that HG Grass Care LLC is a licensed and insured company with one million dollars of liability insurance and workers' compensation coverage for all our employees.