​Effective Date: December 2025

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1. Agreement to Terms

By accepting an estimate, scheduling service, or allowing work to proceed, the client agrees to:

• The service descriptions, pricing structure, disclaimers, and terms shown in the accepted estimate, and

• These Terms of Service.

If any conflict exists, the accepted estimate controls the scope, pricing, and service terms for that job.

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2. Client Responsibilities: Access, Safety & Obstructions

Clients are responsible for providing safe and clear access to all service areas on scheduled service days.

Before service, clients must remove or clearly mark items, including, but not limited to:

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• Toys, hoses, decorations, tools, pet waste, and personal belongings

• Irrigation components, drain emitters, edging, and low-voltage lighting

• Hidden or unmarked obstacles such as rocks, sticks, pipes, shallow wiring, pet containment systems, or unmarked utilities

HG Grass Care LLC is not responsible for damage caused by hidden, unmarked, or undisclosed items in service areas.

If access is restricted (locked gates, vehicles, pets, excessive pet waste, unsafe conditions), affected areas may be skipped or service rescheduled.

 

3. Trimming Near Structures

Grass or plant growth located close to structures (including fences, posts, mailboxes, siding, playground equipment, or landscape features) may be subject to incidental contact during trimming.

To prevent damage, HG Grass Care LLC may leave tight-clearance areas untrimmed. This does not constitute incomplete service.

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4. Weather, Site Conditions & Scheduling

Service timing and results may be affected by:

• Weather conditions (rain, drought, heat, storms)

• Soil moisture, turf growth rate, debris volume

• Site access and safety conditions

• Equipment availability or disposal facility limitations

HG Grass Care LLC may adjust service timing to ensure work is completed safely and correctly.

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5. Subscription Lawn Care Services (Weekly / Biweekly)

Weekly and biweekly lawn services are provided as subscription services, designed to maintain the property throughout the growing season.

Key terms:

• Subscription pricing balances periods of heavy growth and lighter growth

• Pricing is not based on a guaranteed number of visits

• Weather delays, slower growth, or schedule adjustments do not reduce subscription pricing

• Requests to pause, skip, or change service frequency must be submitted in advance and may require updated pricing

• Excessive overgrowth caused by skips, access issues, or other conditions may require additional time and adjusted pricing, and notice will be provided whenever possible.

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6. One-Time Services & Installations

One-time services (cleanups, mulch installation, shrub trimming, aeration, etc.) and installation services (sod, plants, landscaping) are performed only as described in the accepted estimate.

Living materials are not guaranteed. Establishment and long-term results depend on weather, soil conditions, irrigation, and post-service care. Unless stated otherwise, the client is responsible for watering and care after installation.

 

7. Scope of Work

HG Grass Care LLC performs only the work listed in the accepted estimate.

Any work requested outside the original scope requires separate approval and may require a revised estimate or additional visit due to scheduling constraints.

 

8. Disposal & Hauling

Some services generate debris that must be hauled and disposed of.

Disposal requirements and costs may vary based on material volume, weight, moisture level, and local disposal rates. If disposal conditions materially differ from what was estimated, pricing may be adjusted with notice whenever possible.

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9. Billing & Payments

By accepting an estimate, the client authorizes HG Grass Care LLC to charge the payment method on file in accordance with the agreed billing schedule.

• Subscription services are billed on a recurring schedule

• One-time services may require a deposit before scheduling

• Invoices reflect services performed in accordance with the accepted estimate

Non-payment may result in service suspension or rescheduling.

 

10. Limitation of Liability

HG Grass Care LLC is not responsible for damage or loss caused by conditions outside our control, including hidden obstacles, unmarked utilities, irrigation or lighting lines, or failure to prepare the service area.

To the extent permitted by law, HG Grass Care LLC’s liability is limited to the amount paid for the specific service giving rise to the claim.

 

11. Communication

Service notifications, scheduling updates, and billing communications may be sent via email, text message, or client portal. Clients are responsible for maintaining current contact information and reviewing communications.

 

12. Acceptance

Acceptance of an estimate or continuation of service constitutes agreement to these Terms of Service and all service-specific descriptions and disclaimers included in the estimate.